Always try this first:
- Clear cache and cookies
- Hard refresh browser (Cmd/Ctrl R)
- Close browser
- Reopen and try again
- Ensure you have GoETH in your wallet
If you need further assistance use the below directions for common issues.
Select your issue:
Asteroids are only available at certain times. Currently 500 asteroids will be available each week on Monday. Check the Announcements channel in Discord for information about asteroid releases.
If you cannot attain one, you can likely get one on Aspect or MintSquare for free (using GoETH).
- Ensure you have enough goreli ETH to purchase the selected asteroid. Each asteroid has a cost to it, and if you don’t have enough you cannot purchase it.
- If you don’t have enough ETH, you can filter to search for smaller asteroids.
- Go to “Map”
- Then go to “Filters”
- Then on the right in the filters section go to “Radius” and type 1000 into the top field and another low number around 1200 to 1500 into the bottom
- Then click the wallet icon and uncheck “owned”
- Ensure you have enough goreli ETH to purchase the selected crewmates
(YOU NEED GOERLI ETH IN YOUR WALLET).
- If you don’t have enough ETH, you can request some in the discord in the "I NEED GoETH" channel.
Names of Crewmates must be unique!
If you can't mint a new crewmate (can't approve tx) and have enough goETH in the wallet, check error details. If it contains words "Error message: Nameable.set_name: name already in use", that name is already taken, another should be used.
Bridging takes about 30 minutes to 2 hours. This is not a typical game play action, and is only used when moving asteroids between chains (most players will never do this). Please be patient. You do not need to keep the browser open for it to finalize, but if you close it you will need to dow the below before assets will be prompted to confirm in your wallet and shown.
- Clear cache and cookies
- Hard refresh browser (Cmd/Ctrl R)
- Close browser
- Reopen and try again
¶ Crew won't bridge and I can't click on the crewmate
This is caused by having crew till in "Active" state in the game client.
Steps to Resolve:
- Go to your owned crew panel in the Influence game client
- Hover over each crew and click the two arrow pointing downwards, this will push them down to "Inactive Crew".
- Press "save changes."
- Confrim the wallet transaction and wait for it to complete
- Hard refresh and clear cache on bridge and try again
Then save changes, wait for confirmation that the transaction went through, then go back to the bridge, refresh, try again.
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Ensure transactions are not still pending.
- Still pending: Wait for it to finalize
- Failed: Try again
- Completed: Check to ensure you are on the correct side of the bridge. If you are and nothing is there, we are aware of this issue and will fix it as soon as we can.
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NOTE: Keep browser window open when bridging, until it completes.